FAQs

Yes, all our products are cruelty-free. We do not test on animals and ensure that our suppliers adhere to cruelty-free practices.

Some of our products are vegan, but not all. We offer a range of products that do not contain animal-derived ingredients. Please check the product details or labels for specific information.

No, we pride ourselves on using only natural and organic ingredients. Our products are free from synthetic chemicals, parabens, sulfates, and artificial fragrances.

We offer detailed descriptions and ingredient lists for each product, along with recommendations for different skin types. If you need personalized advice, please consult with a skincare specialist or contact our customer service for tailored recommendations.

The shelf life of our products varies depending on the formulation and packaging. Each product has an expiration date or period-after-opening date indicated on the packaging. For best results, use products within this timeframe.

Our products are formulated with natural ingredients designed to be gentle on the skin. However, we recommend performing a patch test before using any new product to ensure compatibility, especially if you have sensitive skin.

Store products in a cool, dry place away from direct sunlight and heat. Some products may have specific storage instructions, so please refer to the label for details.

We offer products suitable for various ages, including babies. For baby products, please check the section "Baby Skincare" in our main menu.

Apply a small amount of the product to a discreet area of skin, such as the inner arm. Wait 24 hours to see if any irritation or adverse reaction occurs before using the product more broadly.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through the carrier’s website.

Orders can be modified or canceled within a limited timeframe after placement. Please contact our customer service as soon as possible for assistance with order changes.

We accept returns on unopened and unused products within a specified period. For detailed return instructions and conditions, please refer to our return policy page or contact customer service.

You can contact our customer service team via email, phone, or through the contact form on our website. Visit our Contact Us page for more details and support hours.

We occasionally offer samples with certain orders or promotions. Check our website or contact customer service for information on current sample offers.